Delivery Times

Delivery times are approximate and Strathberry cannot be held responsible for delays during busy periods, customs clearance delays or other unforeseen circumstances, which may delay delivery. Sale / Promotions: Please note that during sales periods and promotions delivery may be delayed. Please allow an additional 1-2 business days processing time, in addition to our standard delivery time.

Delivery Notes

Please note that Strathberry are unable to ship to P.O. Box addresses. All orders are dispatched from the United Kingdom and are fully insured and tracked. Once dispatched, you will receive an email containing the tracking number for the shipment.

Express Shipping

Please note, express shipping is only eligible on orders over £150 and for orders placed within the UK. Express shipping is not available on personalised orders or pre-order items.

Personalised Products

Please allow additional processing time for your personalised order. We advise 5 days for handbags & accessories - this is in addition to our standard delivery time. Express shipping is not available on personalised orders. Personalised items are non-returnable.

Pre-Order Products

Delivery times for pre-order items are shown on the product page, and at check-out. This is the current expected delivery time for the pre-order item via standard shipping. Please note - if you are ordering a pre-order item with an in-stock item, your order will ship when the pre-order item is available. Express shipping is not available for pre-order items.

Amendments

Strathberry are unable to amend any order details, including the delivery address, once the order has been placed, therefore please take care when entering your details.

Taxes & Customs

Non-European Union orders are shipped on a Delivery Duty Paid basis. The cost of local sales taxes and import duties are calculated and displayed at checkout and will be included in the purchase price. Strathberry are unable to offer a United Kingdom VAT refund.

Strathberry cannot be held responsible should local customs authorities wish to confiscate any items or charge additional duties or taxes. The purchaser is responsible for paying these charges.

To avoid confirmation and shipping emails from Strathberry being delivered to your junk email folder, please ensure that info@strathberry.com is marked as safe.

Please be advised that due to recent Chinese customs regulations, we highly recommend only one item be purchased per order to avoid delays. Should more than one item be purchased, it is up to the recipient to clear the order at their own cost.